Returns + Exchanges

Last Updated: July 31, 2026

Welcome to Scented Way. We take utmost pride in crafting and curating our luxury attars and premium perfumes. Because fragrances are personal goods, we have established a clear and fair return and exchange policy to ensure customer satisfaction while maintaining hygiene and product integrity.

1. Eligibility for Returns and Exchanges

• Timeframe: You may request a return or exchange within 7 days of receiving your order.

• Condition: To be eligible, items must be unused, unopened, in their original condition, and housed in their original product packaging with all seals intact.

• Hygiene and Safety: Due to the personal and sensitive nature of cosmetic and fragrance products (attars and perfumes), we cannot accept returns or exchanges for items that have been opened, tested, sprayed, or used.

2. Damaged or Defective Items

• Inspection Upon Delivery: If your order arrives damaged, leaking, or defective due to transit issues, please notify us immediately within 48 hours of delivery.

• Resolution: Photographic proof of the damaged package and product must be provided. Once verified, we will arrange for a replacement or a direct product exchange at no additional shipping cost.

3. Non-Returnable Items

• Products that have been opened, unsealed, or used.

• Items purchased during final-sale events, clearance promotions, or special discounts.

• Custom-blended or personalized fragrance orders.

4. Return and Exchange Process

• Initiating a Request: To start a return or exchange, contact our support team through our website’s Contact Us page with your order number and reason for the request.

• Shipping Back: If your request is approved, you will be guided on how to securely ship the item back to our operational base. Customers are responsible for return shipping charges unless the item arrived damaged or defective.

5. Refunds

• Inspection: Once your returned item is received and inspected by our team, we will notify you regarding the approval or rejection of your refund.

• Processing: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment or bank account through our secure transaction networks within a standard timeframe.